Frequently Asked Questions

FAQ Categories

Advisors

Submit a help ticket from the SDSU Navigate website.

Submit an approval request from the SDSU Navigate website.

Self-enroll in the CANVAS Faculty/Staff Advising Homeroom, which provides asynchronous modules (written guides and video tutorials) -- sign into CANVAS and then use the following link to enroll in SDSU Navigate Training.

Please check in with your supervisor, colleagues, or SDSU Navigate Area Expert to see if they can answer your question. If they can't, please submit a help ticket in the SDSU Navigate (EAB) Help Ticket system.

General

Both the SDSU Human Resources system and the my.SDSU Student Information System use the same domain space (cms.sdsu.edu). Because of this design, users cannot access both systems in the same browser session when users first go to my.SDSU and then to the SDSU HR site. The CSU Chancellor’s Office is aware of this issue and is working on a long term fix.

To remedy this, you can use one browser type for my.SDSU (Google Chrome for example) and a different browser for HR (Firefox for example) to keep them separate. Or, login with Incognito/Private Browsing mode, or you can temporarily clear your browser's cache.

PeopleSoft is a suite of integrated software systems provided by the company Oracle. PeopleSoft is one of the leading enterprise software systems for businesses and higher education and is widely utilized by corporations and universities across the country including all CSU campuses. There are three main systems under the PeopleSoft umbrella -- Human Resources Management Systems, Financial Management Solutions, and Campus Solutions. This system is utilized in different ways throughout the California State University campuses to meet different needs. The software will provide support for student and financial systems on the San Diego State University.

my.SDSU is the name for the initiative to enhance the experience of our students, faculty, and staff, and improve the recruitment and admissions process and the financial aid system, with the potential to enhance other core functional elements supporting student retention and success. my.SDSU is responsive to the growing web and digital ecosystem and will transform the experience prospective and enrolled students have at SDSU.

The my.SDSU initiative is to expand the integration of the university’s enterprise systems and enhance the student experience. At the core of this initiative is the implementation of PeopleSoft, a powerful student management information system designed to enhance the way students interact with the university -- from admission to enrollment, payment to financial aid, mobile app and more. The system will also enhance the experience of faculty and staff, such as access to more reliable data and support.

Incoming Students: Incoming students will use WebPortal to register for their Fall 2022 courses. They will use my.SDSU to view their financial accounts and charges and accept their financial aid for the Fall 2022 - Spring 2023 academic year.

Continuing Students: Continuing students will use WebPortal to register for their Fall 2022 courses. They will use my.SDSU to view their financial accounts and charges and accept their financial aid for the Fall 2022 - Spring 2023 academic year. Continuing students will also use current systems to register for their Spring and Summer 2022 courses, view their financial accounts and charges for Spring and Summer 2022, and accept their financial aid for the Summer 2022 term.

Staff will leverage my.SDSU for the Fall 2022 term and beyond for: student enrollment and registration, financial accounts and charges, financial aid, and admissions.

Note: See below for information about training and access.

Yes. PeopleSoft is one of the leading Student Management Information Systems in higher education, and is widely utilized by universities across the country including all CSU campuses. PeopleSoft is a powerful and flexible system, and colleges and universities across the nation utilize PeopleSoft in different ways including admissions, enrollment, payments and financial aid disbursement, advising, thesis evaluation, graduation management, alumni donations and more.

my.SDSU Project

For general project inquiries, contact us at [email protected] To get immediate help, please choose the appropriate support link to the right.

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