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How Do I Manage Incompletes?

May 8, 2023
my.SDSU Training

Introduction

What is an Incomplete ("I") Grade?

Note: Your screen may look different from the screenshots in this article.

An "I" grade indicates that a portion of required coursework has not been completed due to unforeseen reasons and that there is still a possibility of earning credit. A final grade is assigned when the work agreed upon has been completed and evaluated or when the incomplete period concludes.

Per CSU policy, all Incomplete grades must be resolved within one year.

How does an Incomplete Grade work?

If unforeseen circumstances prohibit a student from completing work in a semester, students may request an "I" grade from their instructor. If approved, the student and the faculty member will complete the online Incomplete Grade Agreement that includes a description of the remaining work to be completed. Once the work is done and evaluated, the faculty member submits a grade change to remove the Incomplete.

Note: If a student does not complete the required coursework within one year, the "I" grade will convert to an "IC" (Incomplete Charged), which is equivalent to a failing grade.Students who received an "I" grade will not be permitted to re-enroll in the same course in a subsequent term. A student may not re-enroll in a course for which he or she has received an "I" until that "I" has been converted to a grade other than "I"; e.g., A-F, CR/NC, IC.

Students who earn an "I" grade at the end of the term and had re-enrolled in the same course during priority enrollment for the next term are automatically dropped from the course after grades for the current term have been finalized.

Note: More information about Incomplete grades is available on the Office of the Registrar website.

Incomplete Grade Process

Instructions


Step 1: Begin the Incomplete Grade Agreement in my.SDSU 

Once a student and faculty member have determined that an Incomplete grade will be assigned, the following steps should occur:

Faculty Guide

  1. Login to my.SDSU and select the Faculty Center Tile.
    Faculty Tile

  2. Select the Class Roster for the class in which the student is enrolled to assign the Incomplete Contract.
    Select Class Roster

  3. Locate the student in the Class Roster. In the Incomplete Grade Agreement column, select Add.
    Manage Incomplete Add

  4. Select the Reason Code, enter the Grade Without Further Work, enter the Description of the work to be completed and select Apply to create the Incomplete Contract.
    Fill out incomplete form


  5. Select OK to return to the Class Roster. Notice the status now indicates Update. This is where you would return to mark the Incomplete as Completed and the Date Completed.Update Incomplete Grade Agreement

  6. Notify the student that the Incomplete Contract has been created and instruct them to accept the contract in their Student Center.

Note: You will still have the option to Update an Incomplete Agreement until the student accepts the agreement through my.SDSU. Once the student accepts the agreement, it will become a read-only document.

Step 2: Change the “I” to the Appropriate Grade. 


Once the student has completed the necessary work, return to my.SDSU and mark the contract as completed and update the grade:

  1. Select the Grade Roster for the class in which the student was assigned the Incomplete Contract.    
  2. Locate the student in your roster. In the Incomplete Contract column, select Update.         
  3. Select the Completed Checkbox and enter the Date Completed. Select Apply to save the changes.

    Complete Incomplete Agreement


  4. Select OK to return to the Class Roster (or Grade Roster).

Once the assigned work is completed and submitted by the student, the instructor must change the "I" to the appropriate grade by visiting the Office of the Registrar's website to request the Grade Change Request form.

Note: If you do not submit the Grade Change form, a student’s "I" grade will automatically update to "Incomplete charged - IC", equivalent to an "F", regardless of what you put in the Grade Without Further Work field on the Incomplete Agreement.

Outstanding coursework must be completed within one academic year. Any unresolved Incompletes will be charged (assigning a grade of “IC”, which is equivalent to an "F" grade) after one academic year. For additional information, please review the Incomplete Agreement. 

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